Wardrobes Direct Australia complies with the Australian Consumer Law. Our refund policy is as follows:
We are not required to provide a refund or replacement if you change your mind or provide incorrect sizes (detailed instructions are given on our DIY Guides page). But you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for, and can’t be easily fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase (ie: your receipt)